PRIVACY POLICY AND RESPECT FOR PRIVACY

This policy outlines the principles of Excel Immobilier Inc., a real estate agency governed by the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1). Excel Immobilier Inc. is committed to protecting the security and confidentiality of personal information obtained in the course of its real estate brokerage activities. Respecting privacy and protecting personal information are very important to our agency, which is why we aim to protect this information in accordance with applicable laws.

1. Definition

Personal information is any information that can identify an individual, except for their name, professional addresses and phone numbers, professional email, or profession. Personal information includes: date of birth, home address, social insurance number, as well as any medical, financial, or marital status information. Excel Immobilier Inc. may collect such information in the course of its professional activities.

2. Consent

Excel Immobilier Inc. will not collect, use, or disclose personal information without obtaining prior consent from the individual concerned. To be valid, this consent must be free, clear, and given for specific purposes. At any time, individuals may withdraw their consent to the collection, use, and disclosure of their personal information by Excel Immobilier Inc. However, if the collection of information is necessary for the execution or conclusion of a contract with the agency, the latter may not be able to accept the request for withdrawal of personal information.

3. Responsibility

Excel Immobilier Inc. is responsible for the personal information it holds, including that disclosed to third parties for processing or administrative purposes. To this end, the agency has adopted a privacy policy and practices governing the management of personal information. This policy aims to regulate the collection, use, disclosure, and destruction of personal information.

4. Collection of Personal Information

Excel Immobilier Inc. informs individuals, before or at the time of collection, of the reasons for which their personal information is being collected, how it will be used, and the circumstances under which it may be disclosed. For example, this information may be collected to carry out a real estate transaction, maintain records, monitor professional practices, or for any other determined purpose. To facilitate the collection, staff members are encouraged to use standardized forms provided by the OACIQ (Organisme d’autoréglementation du courtage immobilier du Québec). Excel Immobilier Inc. may collect personal information verbally during correspondence with individuals involved in a transaction or through documents submitted as part of a real estate transaction.

5. Limits on Use, Communication, Retention, and Destruction of Personal Information

Excel Immobilier Inc. informs individuals, before or at the time of collection, of the reasons for which their personal information is being collected, how it will be used, and the circumstances under which it may be disclosed, such as to carry out a real estate transaction, maintain records, monitor professional practices, or for any other determined purpose. To facilitate the collection, staff members are encouraged to use standardized forms provided by the OACIQ (Organisme d’autoréglementation du courtage immobilier du Québec). Excel Immobilier Inc. may collect personal information verbally during correspondence with individuals involved in a transaction or through documents submitted as part of a real estate transaction.

6. Security Measures

During the collection, use, retention, and destruction of personal information, the agency applies the necessary security measures to protect the confidentiality of personal information. Specifically, the following measures are implemented to safeguard personal information:

Only authorized personnel and brokers who have identified the client have access to the data, and only for specific tasks.- Regular training of personnel on best practices for data management and information security.
Regular audits are conducted to ensure compliance with security policies.
Software and systems are regularly updated to address potential security vulnerabilities.
Firewalls and antivirus software are installed and maintained.
Regular and secure data backups are performed and stored in a secure location.
An action plan is in place in the event of data breaches or other security incidents.
Data is securely archived when it is no longer required by brokers, in accordance with data protection laws. Only authorized internal personnel have access, protected by a password.
Regular risk assessments are conducted to identify and mitigate potential vulnerabilities.
Individuals are informed about how their data is used and retained, and informed consent is obtained.

7. Roles and Responsibilities

The agency ensures the confidentiality of information through good information management practices, providing instructions and training to staff members regarding the collection, use, storage, communication, and authorized destruction of personal information. The agency has adequate protective measures in place to prevent confidentiality incidents, such as IT security measures.

The agency has methods for retaining personal information, such as digitization.

The agency manages physical and IT access to personal information.

The agency provides guidelines for the secure destruction of documents containing personal information. ### Person in Charge of Personal Information Protection In accordance with the law, Excel Immobilier Inc. has appointed a person responsible for the protection of personal information. This individual ensures that these policies are respected and comply with the law. The name and contact information of this person are provided in the Complaints section. ### Staff Members A staff member may access personal information only to the extent necessary for the execution of their mandate or work. Staff members ensure the integrity and confidentiality of the personal information held by the agency.

Staff members comply with all agency policies and guidelines on the access, collection, use, communication, and destruction of personal information.

8. Right of Access, Withdrawal, and Correction of Personal Information

Any individual may access the personal information we hold about them. They may request corrections if they believe the information is inaccurate or incomplete. Any request for access or correction of personal information must be made in writing by a person justifying their identity as the individual concerned. Any individual may withdraw their consent to the collection, use, or disclosure of their personal information. This withdrawal will be recorded in writing. Excel Immobilier Inc. may refuse a request for access or correction in cases provided for by law.

9. Transparency

10. Complaints

For any questions, concerns, or complaints regarding the confidentiality and security of personal information, or if you believe your personal information has been mishandled by the agency, you may submit a written request to the person responsible for the protection of personal information, Mr. Abdelkader Triki, President and Director, at the following

address: Excel Immobilier Inc. 1485 rue du Collège, St-Laurent, QC H4L 2L8. Or by email at info@excelimmobilier.ca. Your questions or complaints will be processed and answered within a maximum of 30 days.

Contact us

514-747-1221